Your privacy matters to Nusstar. This Privacy Policy explains what personal data we collect when you use the Nusstar platform, how we use it, who we share it with, and what rights you have over your information. Please read this document carefully — it applies to all Nusstar users in the Philippines and beyond.
Six core principles that guide how Nusstar collects, uses, and protects the personal information of every Filipino player on the platform.
Nusstar only collects personal data that is strictly necessary to operate the platform, verify your identity, process transactions, and comply with Philippine law. We do not collect data for its own sake — every data point has a clear, documented purpose.
All data transmitted between your device and Nusstar servers is encrypted using industry-standard TLS protocols. Financial data — including GCash, PayMaya, BPI, and BDO transaction details — is processed through secure, certified payment gateways and never stored on Nusstar servers in raw form.
Nusstar does not sell, rent, or trade your personal data to third parties for marketing purposes. Data is shared only with service providers who support platform operations, and only under strict data processing agreements that bind them to the same privacy standards Nusstar upholds.
As a Nusstar player, you have the right to access, correct, and request deletion of your personal data. You can also object to certain types of processing and request data portability. Nusstar will respond to all valid data rights requests within 30 days of receipt.
Nusstar's data practices are designed to comply with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its implementing rules and regulations. The National Privacy Commission (NPC) framework guides how Nusstar handles all personal data of Filipino players.
Nusstar will only send you promotional communications if you have opted in to receive them. You can withdraw your marketing consent at any time through your account settings or by contacting our support team. Opting out of marketing does not affect your ability to use the Nusstar platform.
This Privacy Policy ("Policy") describes how Nusstar ("we," "us," or "the Platform") collects, uses, stores, and discloses personal data in connection with your use of the Nusstar website, mobile application, and all related services (collectively, the "Platform"). It applies to all registered players, visitors, and any other individuals whose personal data Nusstar processes.
By accessing or using the Nusstar Platform, you acknowledge that you have read and understood this Policy. If you do not agree with any part of this Policy, please discontinue use of the Platform and contact our support team to close your account.
This Policy should be read alongside the Nusstar Terms & Conditions, which govern your overall use of the Platform. In the event of any conflict between this Policy and the Terms & Conditions on privacy matters, this Policy shall prevail.
Nusstar's data practices are governed by the Republic Act No. 10173 (Data Privacy Act of 2012) of the Philippines and its Implementing Rules and Regulations issued by the National Privacy Commission (NPC).
Nusstar collects personal data through several channels: directly from you when you register or interact with the Platform, automatically through your use of the Platform, and from third-party service providers where permitted by law. The categories of personal data we collect include:
Nusstar does not store full bank account numbers, full card numbers, or complete e-wallet credentials on its servers. Payment processing is handled by certified third-party payment gateways under their own security standards.
The following table summarizes the primary data categories and their collection sources:
| Data Category | Primary Source | Required? |
|---|---|---|
| Identity & Registration | Provided by you at registration | Yes |
| KYC / Verification Documents | Provided by you upon request | Yes (for withdrawals) |
| Financial & Transaction | Generated by platform activity | Yes |
| Gaming Activity | Generated by platform activity | Yes |
| Technical & Device | Collected automatically | Automatic |
| Marketing Preferences | Provided by you (opt-in) | Optional |
Nusstar uses the personal data it collects for the following purposes:
Nusstar processes your personal data on the following legal grounds as recognized under the Data Privacy Act of 2012 of the Philippines:
Nusstar does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
All third-party service providers who process personal data on behalf of Nusstar are bound by data processing agreements that require them to maintain appropriate technical and organizational security measures and to process data only for the purposes specified by Nusstar.
Nusstar uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit the Nusstar website or use the mobile app. The types of cookies Nusstar uses include:
You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Nusstar Platform. For strictly necessary cookies, no opt-out is available as they are required for the Platform to operate securely.
Nusstar retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting requirements. The following general retention periods apply:
When personal data is no longer required, Nusstar will securely delete or anonymize it in accordance with industry-standard data destruction practices.
Nusstar implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
Despite these measures, no method of electronic transmission or storage is completely secure. Nusstar cannot guarantee absolute security of your personal data. In the event of a data breach that is likely to result in a risk to your rights and freedoms, Nusstar will notify you and the National Privacy Commission (NPC) in accordance with applicable Philippine law.
Under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by Nusstar:
To exercise any of these rights, please contact Nusstar's Data Protection Officer (DPO) using the contact details provided in Section 13 of this Policy. Nusstar will respond to all valid data rights requests within thirty (30) calendar days of receipt. In complex cases, this period may be extended by a further thirty (30) days, with prior notice to you.
Exercising your data rights will not affect your ability to use the Nusstar Platform, except where the exercise of a right (such as erasure) necessarily requires account closure.
The Nusstar Platform is strictly intended for individuals who are 21 years of age or older. Nusstar does not knowingly collect personal data from individuals under the age of 21. The 21+ age requirement reflects the minimum legal age for casino-style gambling in the Philippines as governed by applicable law and PAGCOR regulations.
If Nusstar becomes aware that personal data has been collected from a person under 21 years of age, the relevant account will be suspended immediately, all personal data associated with that account will be deleted as soon as practicable, and any funds in the account will be returned to the payment source after deducting any bonuses received.
If you are a parent or guardian and believe that a minor under your care has registered on Nusstar, please contact our support team immediately at [email protected] so we can take prompt action.
Nusstar's primary operations and data storage are based in the Philippines. However, some of our third-party service providers — including cloud infrastructure providers and game content studios — may process personal data in jurisdictions outside the Philippines.
Where personal data is transferred outside the Philippines, Nusstar ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under the Data Privacy Act of 2012. These safeguards may include contractual clauses, data processing agreements, or transfers to jurisdictions recognized as providing adequate data protection.
By using the Nusstar Platform, you acknowledge and consent to the transfer of your personal data to third-party service providers in other jurisdictions where necessary for the delivery of Nusstar services, subject to the safeguards described above.
Nusstar reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform features. When material changes are made, Nusstar will notify registered players via email or an in-platform notification prior to the changes taking effect.
The updated Policy will be published on this page with a revised "Last Updated" date at the top of the document. We encourage you to review this Policy periodically to stay informed about how Nusstar protects your personal data.
Your continued use of the Nusstar Platform after the effective date of any amendment constitutes your acknowledgment of the updated Policy. If you do not agree with the amended Policy, you must cease using the Platform and may request account closure by contacting our support team.
Nusstar has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with this Privacy Policy and applicable data protection law. If you have any questions, concerns, or requests relating to this Policy or the processing of your personal data, please contact the Nusstar DPO:
Please include your registered account username and a clear description of your query or request when contacting us. Nusstar aims to acknowledge all privacy-related inquiries within 5 business days and to resolve them within 30 calendar days.
If you are not satisfied with Nusstar's response to your data rights request or privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
For responsible gaming concerns, self-exclusion requests, or problem gambling support, please visit our Responsible Gaming page for immediate access to self-help tools and support resources.
Your privacy and security are built into every part of the Nusstar experience. Join thousands of Filipino players enjoying live casino, Dragon Tiger, esports betting, and more — with GCash payouts and 24/7 support. Must be 21 or older to register.
21+ only. Please play responsibly. Visit our Responsible Gaming page for tools and support.